News:

Welcome to the AlpineSoft support forum.  To return to the main website, click here: www.alpinesoft.co.uk

Main Menu

Recent posts

#1
Probably.

We will be issuing a fix soon, can you work with the track break markers meanwhile instead?
#2
Technical Support / Re: I Can Save DSF, FLAC, but ...
Last post by Indy33 - April 02, 2025, 10:09:06 PM
The problem is I cannot save a MP3 file. The only error I get is while the saving process is working, it says in RED that there was an error solving track 12.

Bu I do have a cut/splice in the file, so I guess that's the problem.
#3
What problem are you having exactly please?  Is there an error message?  Also, are you using cut and spice?  We know of an issue with that when saving to MP3.

Other than that, posting the Progress log might help.  Thanks.
#4
Technical Support / I Can Save DSF, FLAC, but NOT ...
Last post by Indy33 - April 02, 2025, 12:16:02 AM
I have a Dire Straits album that I cannot save the last track #12 in MP3, one of which is VB7, 44.1KHz. (I tried two different settings, both are 44.1KHz) Saving DSF and FLAC work just fine when saving.

VS 15.0.1, Premium

Rick
#5
You can also drag beyond the edge of the viewport and it will scroll across.  Took us a while to get that to work!
#6
General Discussion / A way to add more selection to...
Last post by westrock2000 - March 28, 2025, 10:48:21 PM
If I am zoomed in and select an area, but then I want to extend that selection beyond my current viewport, is there a way to zoom out or scroll over and add more to the selection area?

EDIT: Oh my gosh, can't believe I never noticed the yellow arrows. Just mouse over the edge of the selection and yellow arrows appear.
#7
Technical Support / Re: VS Pro old and new PC
Last post by Paul Sanders (AlpineSoft) - March 25, 2025, 08:53:18 PM
Hi,

There's a video on YouTube channel which should help with this.  You can find it here:

https://www.youtube.com/watch?v=hHYx0DeEf68

In your case, you would:

1.  Copy albums from your old machine to a new collection on the USB stick

2.  Copy albums from that collection to w new collection on your new machine

You don't need to buy a second copy
#8
I have some new information on this.  Is the problem still unresolved?  If so, do you have an M4 Mac?  Thanks,
#9
Technical Support / VS Pro old and new PC
Last post by Elaine - March 25, 2025, 09:03:58 AM
I want to upgrade to V.S. Pro. Have had Standard version since about 2010. Not long ago I wanted advice about transferring V.S.to my new PC. You very kindly sent me a link, for a separate copy of the program. I have tried from backup on external hard drive to move my Recordings and Albums to new 64 bit PC without any success. Used a memory stick but V.S does not seem to recognise the files. I do not really know how to move them into V.S. Would I have to pay for Pro version twice? I can only connect my sound system to one PC at a time but I still use my old PC. Please advise. I am quite computer savvy but my technical knowledge is not that great.
#10
Technical Support / Re: Brass Protection Question
Last post by Paul B - March 21, 2025, 07:50:37 PM
That's helped me out quite a bit as well, I was losing rasping synths/noise on a lot of my EDM Lps. I never thought of taking brass protection off. Thanks for that, I'll give it a try. Paul.